We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and to visit the Spa’s oasis of heat and water.
Cancellation Policy
Please allow 24 hours’ notice of cancellation or modification to avoid 100% charges.
Digital Disconnection
Our Spa environment is one of tranquillity and we would appreciate it if you can turn off your mobile devices and secure them in your locker to respect all our Spa guests’ right to privacy and serenity.
Spa Arrival
We recommend that you check in at Spa Reception at least 45 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and to visit the Spa’s oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.
Age Requirement
The minimum age requirement for access to the Spa and Fitness Centre is 16 years of age.
Gift Cards
Our gift cards are an ideal gift and are available online at mandarinoriental.com/en/shop and at the Spa concierge desk.